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Frequently Asked Questions

This is a list of answers to questions that people frequently ask about My WardWiz Space. If you can't find your answer here, feel free to contact us

 

Frequently Asked Questions

What is My WardWiz Space?

 

WardWiz has provided you WardWiz Mobile Security App to manage your Cell phone's security through My WardWiz Space. Using My WardWiz Space, you can perform the following operations:

  • Erase Phone Book: All the contents along with the stolen cell phone go in unsafe hands, in a such a situation, this feature ensures your Phone book’s security by deleting them on a single click.
  • Phone Book: Access and view your contacts online.

     

  • Backup Phonebook from Device: Saves all your contacts on a secure server (Website) so that you can easily download them on any of your new devices.
  • Ring Your Device: Search your misplaced device by making it ring (Yell!) from a distant place. Please make sure that your device is not on Silent or Vibrate mode. While operating this feature, you should be within a distance range of 500 cm -1m from where you doubt your device is misplaced or lost, so that you could hear the WardWiz Yell.
  • Erase Device Data: Delete all confidential data present in your phone.
  • Track Your Device: Track your device location whenever it is misplaced or lost.
  • My Account: Check your registration details with us, the details include; Registered Name, Email Id, Mobile No., Registered Date, Key Expiry Date, Product Name, Registered Key.

How to login on My WardWiz Space?

 

To login My WardWiz Space you need Email ID and Password of your WardWiz App registration.

To open your My WardWiz Space, log on to My WardWiz Space.

Enter the Password and Email used while registering WardWiz on your cell phone and Click Go tab, Home page of your My WardWiz Space gets open.

What Credentials (Email, Password) do I need to open My WardWiz Space?

 

Your Email ID, which was used while registration of WardWiz Android Application, and that email ID’s minimum 8-digit password is needed to log in on and open My WardWiz Space.

What is the Backup Your Phonebook from Device function in My WardWiz Space?

 

This option will save all your contacts on WardWiz secure web space.

As this website of WardWiz is HTPPS (Secure in advance with data encryption), it does not allow the sniffers and phishers to enter in the WardWiz traffic, it will not let them read any of the contents saved on My WardWiz Space. Thus, your backup gets substantially safe and globally accessible.

What is Your Phone Book?

 

After Backing up your cell phone’s contact using Backup Your Phonebook from Device option present in My WardWiz Space, the backed-up contacts get saved in Your Phone Book option on My WardWiz space.

You can check your contacts by logging in to Myspace. Once you enter My WardWiz Space, click Phone book, your contacts will be displayed. Now you can check your contacts by logging on to My WardWiz Space, globally!

What is Ring Device function meant for?

 

After clicking Ring Device on My WardWiz space, your phone will start ringing (Yelling!) automatically with WardWiz set Ring.

Using this functionality, you can search your misplaced phone.

Please make sure that your device is not on Silent or Vibrate mode.

While operating this feature, you should be within the distance range of 500cm - 1m from where you doubt your device is misplaced or lost, so that you could hear the WardWiz Yell.

How to trace the location of my stolen cell phone?

 

If the WardWiz is installed on your stolen cell phone, then you can trace its location by clicking Track My Device option in My WardWiz Space.

Essential requirements for getting the device location are as follow:

  • Internet must be enabled on your cell phone.
  • The Track My Device option in WardWiz App must be On.
  • GPS / Location must be enabled on your cell phone.

Now you can trace/ view the location of device as per following cases:

  • Google Map consisting location will be displayed if your cell phone is currently switched On.
  • Google Map will show the last saved GPS location if your cell phone is currently switched Off.
  • As soon as your cell phone is switched On, this system will show the updated location of your device.

How can you use the traced location to search your stolen device?

 

You can use this traced/ location information as a primary input for further investigation.

After your Email request, we will provide you your cell phone’s IMEI number which you can use for further tracing and legally getting your cell phone back.

How to request the IMEI number from WardWiz?

 

To request your IMEI number you can call toll free on 1800-266-1229 or Mail us your WardWiz Registration Key with a mail describing the case.

What is the Erase phone book of device option?

 

After clicking this option, it will erase all contacts saved in your phone book of the device.

Note: Please make sure that your contacts are backed up before deleting.

When should I opt for Erase Device Data function?

 

Note that, this is a self-destructive command for security of your private and confidential data.

This function should be used only when you want to delete all data present on your cell phone.

The thieves, who stole your cell phone may abuse your private and confidential data.

After Clicking Erase Device Data once, all your private data will get deleted.

If your mobile is currently switched off, after single click on Erase Device Data menu, this function stores your request in a queue. And your data will be deleted as soon as your cell phone connects to the network.

Does the Erase Device Data Function remove the data present on a memory card of a device?

 

The private data saved on your device's memory card will be removed using Erase Device Data Option.

How to change the registration password for My WardWiz Space Account?

 

To change your My WardWiz Space Password

  • On right-top of the My WardWiz Space Home screen, click drop down arrow “Hello your name”.

My WardWiz Space account’s registered Email and password is nothing but your previously used Email and password during WardWiz App Registration, you can change this password by entering in your My WardWiz Space account.

How to logout the My WardWiz Space account?

 

To logout from the My WardWiz Space account, click Logout, at the right top corner of My WardWiz Space home window.

How to access My WardWiz Space through an installed WardWiz App?

 

To access your My WardWiz Space account through WardWiz App, we suggest you to use WardWiz Private Browser provided with WardWiz App, as this browser confidentially allows you to surf internet with strict privacy.

All your surfing data will get deleted upon closing the WardWiz Private Browser.

What is Turn On Device Administration permission, why it is needed?

 

Turning On Device Administration permission for WardWiz during its installation allows WardWiz to access device administration.

It is needed because WardWiz provides you unique Data and SIM lock security, which can be handle remotely using your My WardWiz Space account.

After turning this security option On the strangers can not uninstall WardWiz, which enable you to track your cell phone, send us a Lost Notice so that we can remotely delete your private data stored on phone.

It also enables SIM Lock security which will not allow others to change your SIM Card.

 

What is Lost Notice?

 

Using this Tab present on My WardWiz Space you can send a request message which states that we have your approval to delete your devices data rather than getting misused.

What is SIM Card Security?

 

If you turn On SIM Card Security option in Tracking and Recovery then WardWiz authenticates your default SIM and allows you to set a password.

You can add and remove the SIM cards from your Authenticated SIM List.

Note: The replacement of SIM can only be done using set Password.

Note: There must be at least one SIM card entry in the list which cannot delete.

Note: Please keep your Registration password noted as you need it for accessing each security option.

How to Authenticate your SIM Card?

 

The WardWiz authenticates one SIM Card by default, if your cell phone has 2 SIM cards then you need to authenticate the second one.

You may follow the following steps:

1St . Enter in settings of your device and select SIM Card Manger option. ( The Option Name may Varies device to device Ex: SIM Management [Lenovo],Mobile Networks[ Vivo] etc.

2nd. Set your preferred SIM as your Default SIM.

What is Uninstall Protection and its use?

 

Uninstall Protection is by default On when you install WardWiz. It restricts uninstallation of WardWiz for stranger users or unauthorized person.

You need to enter your Registration Password to access this area.

1st : To make Uninstall protection Off, on left top of WardWiz UI tap the Slider Icon> Settings> Uninstall Protection.

2nd : Enter your Registration Password when prompted, tap SUBMIT.

3rd : Tap uninstall protection toggle button to make it Off.

Note: After making Uninstall Protection Off your device, data security may susceptible for hacker's attack.

How to make optimum use of My WardWiz Space?

 

As My WardWiz Space enables user to save, import or to export contacts, make sure the contacts are backed up on My WardWiz Space. To ensure this, you can confirm your Phone Book in My WardWiz Space account.

  • While tracking the location of your cell phone the GPS (Location) service must be enabled.
  • Make sure if you need to delete your Private data.
  • Make sure the Tracking and Recovery toggle button is ON, as it enables the tracking functionalities of WardWiz App.
  • Make sure the Real-time App Protection and Battery low notification toggle buttons provided on Notification manager screen are ON, as the Real-Time App Protection enables the real-time scan functionality of WardWiz App. You will get automatic battery drain notifications.

     

Use WardWiz Cloud menu provided in slider, it enables automatic syncing of your contacts which help you keep your phone book up-to-date.

  • To save your contacts on My WardWiz Space, tap the Sync button next to Backup Contacts to WardWiz Cloud in WardWiz App.
  • To copy saved contacts from My WardWiz Space to your cell phone, tap the sync button next to Restore contacts from WardWiz cloud in WardWiz App.

Contact WardWiz Support for any Queries regarding WardWiz Android Application.

 

How to contact WardWiz Support?

 

WardWiz Support for Android application is available in 4 modes.

1. Email Support: Email your queries on support@wardwiz.com

2. Submit a Ticket: Logon to www.wardwiz.com, Click on SUPPORT CENTER on the header ribbon of the home page. Click on Submit a Ticket

3. Chat Support: On WardWiz support page at the right bottom submit, fill in your name and Email ID to start online chatting. Our support executives will answer your queries promptly.

4. Call Support: Call us on our toll-free number 1800-266-1229 or on (+91) 20-39520795.

The support engineer's team will answer your queries.

How to Uninstall WardWiz Mobile Security?

 

Make Uninstall Protection option Off if you need to Uninstall WardWiz Mobile Security.

You need to enter your Registration Password to access this area.

1st : To make Uninstall protection Off, on left top of WardWiz UI tap the Slider Icon> Settings> Uninstall Protection.

2nd : Enter your Registration Password when prompted, tap SUBMIT.

3rd : Tap uninstall protection toggle button to make it Off.

4th : Enter in App management section to uninstall the App.

For some cell phones the Drag and uninstall function will not work for WardWiz

Example Cell phones: Lenovo- A1000, Samsung GTI-8262, vivo V3.

Note: After making Uninstall Protection Off your device, data security may susceptible for hacker's attack.

Which are available Password Recovery options for me?

 

Protection of Registration password is important regarding your digital data security.

If your Registration password is misplaced or have forgotten, then you can opt through 2 options.

1. You can reset your Registration password using your WardWiz Registration Email ID. On request the Password reset link will be sent to your Registration Email.

2. On request your password will be sent to your Registration Email.

Note: WardWiz is not responsible for Registration email lost, please keep your WardWiz registration Email noted in secure space.

In which scenarios, you will be submitting your personal information to WardWiz?

 

You need to submit asked information which WardWiz will use to confirm your identity.

WardWiz team will use this information for processing your requests regarding your WardWiz account, WardWiz queries and respective resolution.

Before making a call please refer following scenarios with suggestions for quick troubleshoot the problem:

Scenario WardWiz Suggestion
Your Phone is lost or stolen Use WardWiz My Space Account to send a Lost notice
Your cell phone system is misbehaving Use Scan option for possible appearance of threats
You want to change a SIM card Please Authenticate newly added SIM cards
You have forgotten your Registration Password Please recover it with provided options
You want to preserve your contact list Please upload it on My WardWiz Space
You want to trace cell your cell phones location Use Track My Device option in My WardWiz Space
You want your cell phones IMEI number Please call toll free on 1800 266 1229
You want to erase saved contacts on your cell phone Please use Erase Phone Book from Device option on My WardWiz Space
Your device is misplaced Use Ring Device option on My WardWiz Space, your phone will Scream
You want to Uninstall the App Please remove Uninstall Protection Slider Icon> Settings> Uninstall Protection.
Your Password is lost and cell phone is locked Please call toll free on 1800 266 1229

Note: Please do not share your WardWiz Registration details and Password with any one for security purpose, retrieval of SIM Lock password, Registration Password and Uninstall protection password can be provided only after assessment of your identity for a security reason.

WardWiz is not responsible for Registration email recovery, please keep your WardWiz registration Email noted on a secure space.

Note: Xiaomi mobiles does not support SIM Lock, SIM Card Uninstall Protection and Lost Notice feature.