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Frequently Asked Questions

This is a list of answers to questions that people frequently ask about WardWiz. If you can't find your answer here, feel free to contact us

 

Frequently Asked Questions

How do I install WardWiz

 

You can install WardWiz either by CD or from Website.

Using CD:

Insert WardWiz CD.Double-click WardWiz.exe.While you are installing, simply follow the instructions on installation screen, and then click Next to continue.

Download Setup Directly from Website:

1. Go to http://www.wardwiz.in/login
2. Login with your credentials if you are existing user OR create a new user account by registering.
3. If you want to try WardWiz for 30 days, select trial downloads.
4. Download the installation file.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.
7. Complete the installation.
8. You are ready to use WardWiz.

How do I uninstall WardWiz

 

If you wish to uninstall WardWiz, please follow below steps:-

Click Start->All Programs->WardWiz Antivirus->Uninstall WardWiz.

OR

Go to control panel. Click on “Remove/Uninstall” option.

WardWiz Uninstaller will prompt for quarantine backup. If you wish to reinstall WardWiz after some time then you can recover those files by installing newer or same version of WardWiz. Otherwise proceed by selecting Yes.

Uninstaller at last will prompt you to restart your system for changes to take effect.

While uninstalling, if any WardWiz application is running, Uninstallation process will prompt to close particular process.

Quarantine backup: Files that are cleaned by WardWiz are placed as a backup into Quarantine folder of WardWiz. While uninstallation, it will prompt if you want to keep the folder or not. If you keep the 'Quarantine' folder during uninstallation, you can recover those files by installing newer or same version of WardWiz.

How do I register /renew my copy of WardWiz

 

If you have purchased the box copy of WardWiz then the License Key will be available inside the CD box. If you have purchased the software online, then you will receive the License key to your registered email id.

1. Install WardWiz from CD provided or via online.

2. On the main UI you will find an 'register' button if you are a new user or 'Renew' button if License key expires for existing customer.

3. Click on appropriate button then the page opens asking for your details where Email ID, contact number are manatory fields.

4. Once you are done click 'Next' and reconfirm your mail ID.

5. Enter your License key in 'Activate product' column and click 'next'

If you don't register your product within 30days’ time period from the date of installation, your copy of WardWiz will be considered as void.

How long can I use this registered copy

 

You can use registered copy till the subscription period of your WardWiz expires. After the subscription period is over, you will need to renew the subscription for your copy of WardWiz.

Why should I renew my copy of WardWiz

 

Once the subscription of your copy of WardWiz expires, you must renew the product to continue receiving updates against the latest viruses. During renewal, you can renew your copy of WardWiz for required duration.

Will I receive a CD upon renewal

 

No, CD is not required for renewal, once the product gets expired, click Renew button on UI and follow the steps to get your product renewed.

What is my Customer ID or Customer Reference Number (CRN)

 

Your Serial Number of WardWiz is your Customer ID or Customer Reference Number. Please do mention your Serial Number in every communication with WardWiz Team.

Are the upgrades free, if yes how long

 

All updates and upgrades are free for registered users till the subscription period of the copy expires.

How do I submit a virus

 

Submit a suspected virus to http://wardwiz.in/sample/. If virus samples are more than one, submit the compressed file into rar or zip.

Registration Wizard' prompts I am not connected to Internet, but I am online

 

This problem may arise if you are using a "proxy server" on your network then you have to configure "Internet Settings" of the registration wizard. This problem may also arise if you or your ISP is using Firewall. Firewall should be configured to allow Registration Wizard to get Internet access.

Updating to Latest Version if you have older version of WardWiz

 

If you are using an older version of WardWiz, you can easily upgrade to the latest version. You can update WardWiz Online/Offline by following below mentioned steps:-

How do I Update Online

 

By default, if your Auto-Live Update option is on in WardWiz tray, it will get updated to latest version of WardWiz automatically. Sometimes, you may need to make sure that latest virus definitions and product updates are installed. In case, if you want to update manually:

Option 1:

Open WardWiz and click on Updates option on UI. If WardWiz is already updated with latest version it will show “Product-up to date” message.

Whenever new updates are available WardWiz tray notifications will be available.

How do I Update Offline

 

This feature helps user who doesn’t have internet connection at home. To upgrade to the latest version of WardWiz:

1. Go to http://www.wardwiz.in/product-updates

2. Download latest patch according to your operating system requirement.

3. Run the downloaded file.

4. Follow the instructions on your screen to complete the installation.

What does USB Vaccinator utility do

 

USB pen drive may contain "Autorun" facility for automatic run. This may also executes malware automatically and infect PC/Laptop or USB.USB Vaccinator prevents spreading of Autorun malware in USB/PC or laptop. It also gives the facility to unhide the hidden files from local drives or USB.

What does Temp Cleaner utility do

 

The Temp Cleaner Utility in WardWiz will remove all temporary files present in your system thus saving disk space and improving system performance. What does Autorun Scanner utility do? Autorun Scanner is utility which will remove .lnk files from USB and computer

What does Autorun Scanner utility do

 

Autorun Scanner is utility which will remove .lnk files from USB and computer

What does Autorun Scanner utility do

 

Autorun Scanner is utility which will remove .lnk files from USB and computer